Customer Service Representative

Location: Monsey, NY

Job Type: Full-Time (On-site)

Hours: 40 hours/week

Pay: $25.00 – $28.00 per hour

Culinary Depot is seeking a dedicated and skilled Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for our customers, addressing a variety of inquiries and issues with professionalism and excellence. If you are passionate about delivering outstanding service, have strong communication and organizational skills, and a keen eye for detail — we encourage you to apply!

Roles & Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
Issue Resolution: Address and resolve complaints related to damages, order discrepancies, and other concerns effectively.
Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders.
Internal Communication: Collaborate with sales and internal departments to resolve issues and ensure customer satisfaction.
Record Keeping: Update customer records and track orders for accurate and timely resolution.
Process Improvement: Identify recurring issues, suggest improvements, and report findings to management.
Team Collaboration: Work with other CSRs and departments to provide seamless support.

Qualifications & Skills:

Minimum 2 years of experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving abilities
Highly organized and detail-oriented
Ability to work in a fast-paced environment and adapt to changing priorities
Proficient with CRM software and customer service tools
Able to work independently and as part of a team
Positive attitude and strong work ethic
High school diploma or equivalent required

Apply today to join our team in Monsey!

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